Please try to log into Protect Network directly (not into STAR yet) as a test using your account and password to see if it is your account or STAR:
Exit your browser completed by selecting the ‘X’ in the upper right corner. Select this link below (should start a new web browser session up)
If you cannot log directly into Protect Network with the above link, then please contact us so we can help you:
Contact email@example.com for UW Seattle or firstname.lastname@example.org for UW Tacoma with an email that has your name, email you registered with ProtectNetwork and your agency information so the respective Field Education group can ensure you are active in the STAR system and with the correct email address that STAR depends on.